Shipping policy

Shipping Policy

Effective Date: July 15, 2026

Welcome to Zovixa. We are committed to delivering your orders quickly, safely, and efficiently. Please review our Shipping Policy before placing an order.

1. Shipping Locations

We currently ship across the United Arab Emirates (UAE).

At this time, international shipping may not be available. If international shipping becomes available, this policy will be updated accordingly.

2. Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak seasons or promotional events, processing times may be slightly longer.

3. Delivery Time

Estimated delivery times are:

  • Dubai: 1–2 Business Days

  • Abu Dhabi: 1–3 Business Days

  • Sharjah, Ajman, Ras Al Khaimah, Fujairah, Umm Al Quwain & Al Ain: 2–4 Business Days

Please note that delivery times are estimates and may vary due to weather conditions, courier delays, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges are calculated at checkout based on your delivery location.

From time to time, Zovixa may offer free shipping promotions on selected orders.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email or SMS containing your tracking information (where available).

You can use this information to monitor your order's delivery status.

6. Delivery Attempts

Our courier partners will make reasonable attempts to deliver your order.

If delivery cannot be completed due to incorrect address details, customer unavailability, or failure to respond, additional delivery charges may apply for re-delivery.

7. Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate before placing your order.

Zovixa is not responsible for delays or failed deliveries resulting from incorrect information provided by the customer.

8. Delayed or Lost Shipments

While we work with trusted courier partners, delays may occasionally occur.

If your order has not arrived within the estimated delivery period, please contact our support team. We will investigate the shipment and assist you as quickly as possible.

9. Damaged Packages

If your package arrives visibly damaged, please:

  • Take clear photos of the package and product.

  • Contact us within 48 hours of delivery.

  • Include your order number and supporting images.

We will review your request and provide an appropriate solution.

10. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Website: shopzovixa.com

Thank you for choosing Zovixa. We appreciate your trust and look forward to serving you.