Shipping policy

Overview

Welcome to Zovixa. We are committed to delivering your orders as quickly and efficiently as possible. All orders are processed with care and shipped through our trusted fulfillment and logistics partners.

Please note that delivery times are estimates and may vary depending on product availability, warehouse location, shipping carrier, customs processing, and destination.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Shipping Time

Estimated delivery times vary depending on your location.

For most orders within the United States, delivery generally takes 7–15 business days after dispatch.

Please note that shipping times are estimates only and are not guaranteed.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information (when available).

Please allow 2–5 business days for tracking information to become active after shipment.

Shipping Delays

While we work hard to ensure timely delivery, delays may occasionally occur due to:

  • High order volumes
  • Weather conditions
  • Customs clearance
  • Carrier disruptions
  • Other unforeseen circumstances

We appreciate your patience and understanding in such situations.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If incorrect or incomplete shipping details are provided, Zovixa is not responsible for delays, failed deliveries, or additional shipping charges.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact our customer support team as soon as possible.

We will work with the shipping carrier and fulfillment partner to investigate the issue and provide an appropriate resolution whenever applicable.

Contact Us

If you have any questions regarding shipping, please contact us at:

Email: support@zovixastore.com