Refund policy

Return & Refund Policy

Effective Date: July 15, 2026

Welcome to Zovixa. We are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return within 7 days of receiving your order.

To qualify for a return, the item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging with all accessories included.

  • Be accompanied by proof of purchase (order confirmation or receipt).

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they are damaged, defective, or delivered incorrectly:

  • Opened or used perfumes and fragrances

  • Opened skincare products

  • Personal care items

  • Gift cards

  • Clearance or final sale items

3. Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

When submitting your request, please include:

  • Your order number

  • Clear photos of the product

  • Photos of the packaging and shipping label

  • A brief description of the issue

After reviewing your request, we will arrange a replacement or issue a full refund if applicable.

4. Refund Process

Once your returned item is received and inspected, we will notify you of the outcome.

If your refund is approved:

  • Your refund will be processed to your original payment method.

  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error.

5. Exchanges

We only replace items that are damaged, defective, or incorrectly shipped.

6. Order Cancellation

Orders may be cancelled before they are processed for shipment.

Once an order has been dispatched, it cannot be cancelled. You may request a return after delivery if the item qualifies under this policy.

7. Return Shipping

If the return is due to a change of mind or customer preference, the customer is responsible for return shipping costs.

If the return is due to our error, a defective product, or an incorrect item, Zovixa will cover the return shipping costs.

8. Contact Us

If you have any questions regarding returns or refunds, please contact our support team:

Website: shopzovixa.com

We aim to respond to all customer inquiries as quickly as possible.

Thank you for shopping with Zovixa.